Mitel Contact Centre Solutions is a portfolio of applications that will enable your business to maximise the efficiency of its contact centre. Each application equips contact centre agents with a unique set of tools to handle customer inquiries quickly and efficiently while, at the same time, empowering supervisors to improve business processes. Contact Centre Solutions are browser-based, making them simple to manage from anywhere over the Internet.
Ideal for sophisticated contact centres of all sizes, Contact Centre Solutions not only meets the advanced requirements of small, single-site contact centre, but also seamlessly scale to address the needs of distributed, multi-site, virtual contact centres. It supports all forms of communication including voice, e-mail, Web chat, fax, and walk-in and SMS services. Designed to ensure business continuity, it is a robust solution that delivers resiliency and high availability.
- Extensive custom reporting
- Sophisticated routing and highly customised interactive voice response (IVR)
- Customised integrations for customer relationship management (CRM) and workforce management (WFM)
- Resiliency and high availability
- Support for distributed, multi-site, virtual deployments
Mitel Contact Centre solutions enable contact centre customers to:
- Empower their customers to be served the way they prefer, and manage their expectations
- Drive agent and supervisor productivity, enabling their agents to handle customer enquiries quickly and efficiently and allowing managers to improve business processes
- Streamline their contact centre operations with technologies that seamlessly integrate with their existing infrastructure investments and deploy reliably across multiple sites.