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Maincoms has partnered with Gamma to offer their Horizon hosted solution to our customers. Horizon is a complete communications service for your business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.

The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively.

With only a minimal capital outlay required, a reliable and proven service and a jargon-free approach to telephony and communications, Horizon is suitable for any size business looking to improve its productivity and image.

The benefits of Horizon

Features you can easily control – Horizon puts you in complete control of your phone system and comes with an extensive range of call handling and management features, all operated through an easy-to-use web interface.

Empower your staff with ‘one number anywhere’ – Horizon conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.

An on-demand service with no hidden costs – As Horizon is hosted on your behalf, you only pay for what you need on a simple per-seat basis. As you’re not buying a PBX, there’s no major hardware investment and no financing costs to consider.

Lower call costs – Horizon offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates. If you use Horizon together with our mobile services you benefit from free calls between your fixed and mobile devices.

Enables flexible working – Horizon helps businesses become more efficient by enabling flexible work environments through hot-desking, home working, and extending the service to mobile devices.

Number choice – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!

A business continuity solution – Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business. Because Horizon sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.

Premium handsets plus desktop and mobile clients

Horizon provides high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium handsets from a range of manufacturers.

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Polycom VVX410Mid-range business media phone

  • 12 lines or speed dials
  • 3.5” colour TFT
  • 320 x 240 pixel resolution
  • Polycom HD Voice
  • 2 x Ethernet 10/100/1000
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Yealink W52P IP DECT

  • Up to 4 simultaneous external calls
  • 1.8″ color display with intuitive user interface
  • 11 hours talk time, 120 hours standby time
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Mobile and Desktop Applications

Enables a user to make and receive calls on a remotely

This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to WiFi or 3/4G

1 – Premium handsets plus desktop and mobile clients

Horizon provides high standards of phone interoperability with its useful desktop and mobile clients plus a choice of premium handsets from a range of manufacturers.

2 – An easy-to-use web interface providing feature control and valuable user information

With an experienced in-house software development team, we can provide a positive user experience for both service use and performance monitoring.

3 – The Gamma IP network, reliable and secure

We lead on quality of service, scale and reliability. In addition to the network, we can easily and quickly transfer your existing phone numbers onto the Horizon platform

4 – Broadsoft call controller platform

Supporting millions of business users worldwide, the world’s leading call controller platform from Broadsoft sits at the heart of Horizon providing the broadest feature set and a sole focus on delivering the richest user experience in unified communications.

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Easy-to-use interface

Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

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Administrator interface

Horizon provides IT managers with a powerful administrative management capability while giving employees freedom to control calls quickly and effectively. Set up is quick and easy and you can choose to pass down control to the user or you can retain control of the individual user features.

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Call recording

Record inbound or outbound calls for compliance, customer service or audit purposes. This optional feature allows secure online access to file storage and retrieval of call details. You can set Horizon to record some calls, all calls or record calls on demand.

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Auto Attendant

You can use Auto Attendant to provide callers with call routing options for different areas of the business or create announcements to inform callers of details such as opening hours and website address when the office is closed.

An easy-to-use web interface providing feature control and valuable user information

With an experienced in-house software development team, we can provide a positive user experience for both service use and performance monitoring.

The Gamma IP network, reliable and secure

We lead on quality of service, scale and reliability. In addition to the network, we can easily and quickly transfer your existing phone numbers onto the Horizon platform

Broadsoft call controller platform

Supporting millions of business users worldwide, the world’s leading call controller platform from Broadsoft sits at the heart of Horizon providing the broadest feature set and a sole focus on delivering the richest user experience in unified communications.

  • We supply the best known brands of telephone systems and offer maintenance support. Get in touch today!… ,