Engineering

At Maincoms we not only support our own customers directly, but also our own dealer channel. This allows us to share our engineering resource with our Select Partners. These partners can call upon us for assistance on installations, cover on support calls or the assistance on supply, installation and maintenance on telephone systems the dealer may not be familiar with.

In addition to the above, dealers also benefit from

  • Advanced maintenance stock replacements
  • Unlimited technical support
  • Presales and technical sales support
  • Solution design and costing
  • Proposal creation and delivery
  • On-site demonstrations and training
  • Our virtual helpdesk

All of the above is delivered as a white labelled engineering solution and allows dealers to increase the service / engineering capabilities within their own business without the need for the ongoing overheads.

  • se
  • ph
  • to

Within the competitive world of business it is essential to protect your telephone system from unforeseen failures. Any systems failures have an immediate impact on business. These issues can be an expensive problem to put right.

All maintenance contracts include.

· Unlimited Technical support over the telephone.
· Replacements of all core hardware systems parts against failure.
· All engineering time required to fix faults.
· Engineering travelling time.

We offer 3 different maintenance contracts – All our Service Levels include 15 minutes of remote maintenance per day as standard (Subject to remote connectivity being available). This allows for simple changes to be made without the need for an invoice to be raised. Any work beyond 15 minutes will be chargeable. There is no (Service level agreement – SLA) provided for the inclusive remotes, these are carried out within the same working day.

    WE SPECIALISE IN THE FOLLOWING TELEPHONE SYSTEMS

  • samsung
  • mitel
  • avaya
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